Refund & Return Policy

1. Policy Overview

At BVB Company LLC, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple and straightforward as possible.

This Refund Policy explains the terms and conditions for returning products purchased from our website at bvbcompany.com. By making a purchase from our site, you agree to the terms outlined in this policy. Please read this policy carefully before making a purchase to ensure you understand our return and refund procedures.

Our return policy is designed to be fair to both our customers and our business. We strive to process all returns efficiently while maintaining the quality standards that our customers expect from BVB Company LLC products.

Our Commitment to You

We stand behind the quality of our products and are committed to:

• Providing clear and transparent return policies
• Processing returns and refunds in a timely manner
• Offering excellent customer service throughout the return process
• Ensuring fair treatment for all customers
• Maintaining open communication about your return status

If you have any questions about whether an item is eligible for return or how to proceed with a return, please contact our customer service team before initiating the return process. We are here to help and want to ensure the best possible experience.

2. 30-Day Return Window

2.1 Standard Return Period

We offer a 30-day return window for most items purchased from BVB Company LLC. This means you have 30 calendar days from the date you receive your item to request a return. The return window begins on the date of delivery, not the date of purchase.

To be eligible for a return, you must initiate the return process within this 30-day window. Returns requested after 30 days from the delivery date cannot be accepted, and you will not be eligible for a refund or exchange.

2.2 Calculating the Return Window

The 30-day return window is calculated from the delivery date shown on your shipping confirmation. For example:

• If your item was delivered on January 1st, you have until January 31st to initiate a return
• The return must be requested by 11:59 PM MST on the 30th day
• Weekends and holidays are included in the 30-day count

2.3 Proof of Delivery Date

We use the delivery date confirmed by the shipping carrier as the official delivery date. You can verify your delivery date by:

• Checking the tracking information sent to your email
• Reviewing your order history in your account
• Contacting our customer service team

2.4 Extended Holiday Returns

During the holiday season (November 1 - December 31), we may extend our return window. Items purchased during this period may be eligible for return until January 31st of the following year. Specific holiday return policies will be posted on our website and included with your order confirmation.

2.5 Shipping Time Not Included

Please note that the time it takes for your return to reach our facility is not included in the 30-day window. However, as long as you initiate the return within 30 days and ship it promptly after receiving return authorization, your return will be accepted even if it arrives at our facility after the 30-day period.

3. Return Eligibility Criteria

3.1 General Eligibility Requirements

To be eligible for a return, all of the following conditions must be met:

• The return is requested within 30 days of the delivery date
• The item was purchased directly from bvbcompany.com
• You have proof of purchase (order confirmation, receipt, or invoice)
• The item meets all condition requirements (see Section 4)
• The item is not on the non-returnable list (see Section 5)
• You have obtained a Return Authorization Number from our customer service team

3.2 Proof of Purchase

A valid proof of purchase is required for all returns. Acceptable forms of proof of purchase include:

• Order confirmation email
• Order number from your account
• Receipt or packing slip included with your shipment
• Invoice
• Credit card or bank statement showing the purchase

Without valid proof of purchase, we cannot process your return. If you cannot locate your proof of purchase, please contact our customer service team with your order details, and we will help you verify your purchase.

3.3 Third-Party Purchases

This return policy applies only to items purchased directly from bvbcompany.com. If you purchased a BVB Company product from a third-party retailer, marketplace, or reseller, you must return the item according to that retailer's return policy. We cannot accept returns for items not purchased directly from us.

3.4 Items Purchased with Promotional Codes or Discounts

Items purchased with promotional codes, discount codes, or during sales events are eligible for return under the same conditions as regular-priced items. However, the refund will be for the amount actually paid after discounts were applied, not the original retail price.

3.5 Multiple Item Returns

If you purchased multiple items in a single order and wish to return only some of them, you may do so. Each item will be evaluated individually for return eligibility. Shipping charges may be non-refundable if you are not returning the complete order (see Section 9 for refund details).

4. Condition Requirements

4.1 New and Unused Condition

To qualify for a full refund, returned items must be in new, unused, and unworn condition. This means:

• The item has not been used, worn, washed, or altered in any way
• The item shows no signs of wear, damage, or use
• The item is in the same condition as when you received it
• The item maintains its resale value

4.2 Original Packaging

Items must be returned in their original packaging whenever possible. This includes:

• Original manufacturer's box or container
• Original protective packaging materials
• Product manuals, instructions, and documentation
• All accessories and components that came with the product

If the original packaging is damaged or discarded, please package the item securely in a suitable box to prevent damage during return shipping. However, items that require original packaging for resale (such as gift sets or specialty items) may not be eligible for full refund if the original packaging is not intact.

4.3 Tags and Labels

All original tags, labels, and stickers must remain attached to the item. This includes:

• Manufacturer's tags and labels
• Price tags (if attached)
• Product information labels
• Care instruction labels
• Security tags or seals

Items returned without original tags and labels may not be eligible for a full refund and may be subject to a partial refund or restocking fee.

4.4 Sanitary and Safety Seals

Items with sanitary or safety seals must have these seals intact and unbroken for return eligibility (except in cases of defective products). This is particularly important for items such as:

• Kitchen items that come in contact with food
• Personal care items
• Items packaged for hygiene purposes

4.5 Complete Returns

Returns must include all parts and accessories that came with the original product:

• All pieces in a set must be returned together
• Included accessories, attachments, or bonus items
• Warranty cards and registration materials
• Gift with purchase items (if applicable)

Incomplete returns may be rejected or subject to a partial refund equal to the value of the returned components.

4.6 Inspection Standards

All returned items are carefully inspected upon receipt. Items that do not meet our condition requirements may be:

• Returned to you at your expense
• Subject to a partial refund or restocking fee
• Rejected for refund if significantly damaged or used

We will contact you if there are any issues with your return before processing the refund.

5. Non-Returnable Items

5.1 Items That Cannot Be Returned

The following items are not eligible for return or refund except in cases of defects or damage:

• Personalized or Customized Items: Any product that has been personalized, customized, engraved, or made to order specifically for you cannot be returned unless defective.
• Final Sale Items: Products marked as "Final Sale," "Clearance," or "As-Is" are not eligible for return. These items are clearly marked on the product page at the time of purchase.
• Opened Hygiene Products: For health and safety reasons, certain items cannot be returned once opened, including food storage containers that have been used and certain personal care items.
• Gift Cards and Digital Products: Gift cards, e-gift cards, and any digital downloads or codes are non-returnable once purchased.
• Perishable Goods: Any perishable items or products with expiration dates cannot be returned.
• Intimate or Sanitary Goods: Items that come into direct contact with the body for health and hygiene reasons may not be returnable once the packaging is opened.

5.2 Exceptions for Defective Non-Returnable Items

If a non-returnable item arrives damaged, defective, or is not as described, please contact us immediately. We will work with you to resolve the issue, which may include:

• Full refund for defective items
• Replacement product
• Store credit
• Partial refund for minor defects

5.3 Verification of Non-Returnable Status

Products that are non-returnable are clearly marked as such on the product page. It is your responsibility to review this information before making a purchase. If you are unsure whether an item is returnable, please contact our customer service team before purchasing.

6. How to Initiate a Return

6.1 Step-by-Step Return Process

Follow these steps to initiate a return:

Step 1: Contact Customer Service

Contact our customer service team to request a return authorization. You can reach us by:

• Email: info@bvbcompany.com
• Phone: (505) 555-0100 (Monday-Friday, 9:00 AM - 5:00 PM MST)
• Contact form on our website

Step 2: Provide Required Information

When contacting us, please have the following information ready:

• Order number
• Item(s) you wish to return
• Reason for return
• Preferred resolution (refund or exchange)
• Photos if the item is damaged or defective

Step 3: Receive Return Authorization

Our customer service team will review your request and, if approved, provide you with:

• Return Authorization Number (RMA)
• Return shipping instructions
• Return shipping label (if applicable)
• Expected refund timeline

Step 4: Prepare Your Return Package

• Pack the item securely in its original packaging if possible
• Include all original accessories, manuals, and components
• Include a copy of your order confirmation or packing slip
• Write your RMA number clearly on the outside of the package

Step 5: Ship Your Return

• Ship the package to the return address provided
• Use a trackable shipping method
• Keep your shipping receipt and tracking number
• Ship within 7 days of receiving your RMA number

6.2 Return Authorization Requirements

All returns must have a valid Return Authorization Number (RMA). Returns sent without an RMA number may be refused or delayed. The RMA number helps us:

• Track your return through our system
• Ensure prompt processing upon receipt
• Match the return to your original order
• Provide updates on your return status

6.3 Return Authorization Validity

Return Authorization Numbers are valid for 14 days from the date of issuance. You must ship your return within this timeframe. If you do not ship within 14 days, you will need to request a new RMA number.

6.4 Self-Service Returns (Coming Soon)

We are working on implementing a self-service return portal where you will be able to initiate returns directly through your account. This feature will allow you to:

• View your order history
• Select items to return
• Print return shipping labels
• Track your return status

Until this feature is available, please use the standard return process outlined above.

7. Return Shipping Process

7.1 Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, except in the following cases:

Customer Pays Return Shipping:

• Standard returns (change of mind, size, color preference)
• Returns due to customer error (wrong item ordered)
• Returns of items that are not defective or damaged

BVB Company Pays Return Shipping:

• Defective or damaged products
• Wrong item sent (our error)
• Items that do not match the description on our website
• Quality issues or manufacturing defects

7.2 Prepaid Return Labels

If we determine that the return shipping should be paid by BVB Company, we will email you a prepaid return shipping label. To use this label:

• Print the label and attach it securely to your package
• Drop off the package at any authorized carrier location
• Obtain a receipt showing the package was accepted
• Track your return using the tracking number on the label

The cost of the prepaid label will be deducted from your refund only if the return is determined to not qualify for free return shipping upon inspection.

7.3 Choosing a Shipping Method

If you are responsible for return shipping costs, you may choose any shipping carrier and method you prefer. We recommend:

• Using a trackable shipping method (USPS, UPS, FedEx)
• Purchasing shipping insurance for valuable items
• Requesting signature confirmation for items over $100
• Keeping all shipping receipts and tracking information

7.4 Return Shipping Address

All returns must be shipped to the address provided in your Return Authorization email. Do not send returns to our business address without authorization. The return address may vary depending on the type of product and reason for return.

7.5 Package Security and Insurance

You are responsible for the safe return of items. We strongly recommend:

• Packaging items securely to prevent damage in transit
• Purchasing shipping insurance for valuable items
• Using appropriate packaging materials
• Retaining proof of shipment until your refund is processed

BVB Company is not responsible for return packages that are lost or damaged in transit. If your return is lost during shipping, you will need to file a claim with the shipping carrier.

7.6 Tracking Your Return

Once you ship your return, you can track it using the tracking number provided by your shipping carrier. We will also notify you via email when:

• Your return package is received at our facility
• Your return is inspected and approved
• Your refund is processed

8. Return Inspection Process

8.1 Inspection Timeline

Once we receive your return, our team will inspect it within 3-5 business days. During this inspection, we verify:

• Item condition matches return eligibility requirements
• All original components and packaging are included
• Item matches the RMA request
• Reason for return is accurate

8.2 Inspection Criteria

Our inspection team evaluates returns based on the following criteria:

Pass Inspection: Items that meet all eligibility requirements

• Item is unused and in new condition
• All tags and labels are attached
• Original packaging is intact (when required)
• All accessories and components are included
• No signs of wear, damage, or use

Partial Refund Inspection: Items with minor issues

• Missing original packaging (when not required for resale)
• Missing non-essential accessories
• Missing tags (item still in new condition)
• Minor cosmetic issues to packaging

Fail Inspection: Items that do not meet minimum requirements

• Item shows clear signs of use or wear
• Item is damaged or incomplete
• Item does not match the RMA request
• Item is outside the 30-day return window
• Item is non-returnable and not defective

8.3 Inspection Results Communication

We will notify you of the inspection results via email. If your return passes inspection, we will process your refund immediately. If there are any issues, we will contact you to discuss options, which may include:

• Accepting a partial refund
• Having the item returned to you (at your expense)
• Donating the item (you will not receive a refund)

8.4 Quality Assurance

All returned items that pass inspection are processed through our quality assurance procedures before being returned to inventory or properly disposed of according to our sustainability practices.

9. Refund Methods and Timeline

9.1 Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit Card: Refunded to the same credit card used for purchase
• Debit Card: Refunded to the same debit card used for purchase
• PayPal: Refunded to your PayPal account
• Gift Card: Refunded as store credit to your account

We cannot issue refunds to a different payment method or account than was originally used for the purchase. If the original payment method is no longer valid, please contact our customer service team to discuss alternatives.

9.2 Refund Processing Timeline

Once your return passes inspection, we will process your refund within 1-2 business days. However, the total time to receive your refund depends on your financial institution:

• Credit Cards: 5-10 business days after we process the refund
• Debit Cards: 5-10 business days after we process the refund
• PayPal: 1-3 business days after we process the refund
• Store Credit: Immediate upon refund processing

The refund will appear on your statement as a credit from BVB Company LLC.

9.3 Refund Amount Calculation

The refund amount is calculated as follows:

Full Order Return:

• Product price(s) paid
• Plus: Original shipping charges (if item is defective or our error)
• Plus: Sales tax paid
• Less: Return shipping costs (if using our prepaid label and not eligible for free return)
• Less: Any applicable restocking fees

Partial Order Return:

• Product price(s) of returned item(s)
• Plus: Proportional sales tax
• Less: Return shipping costs (if applicable)
• Less: Any applicable restocking fees

Note: Original shipping charges are non-refundable for partial returns or returns due to change of mind, unless the return is due to our error or a defective product.

9.4 Promotional Discounts and Refunds

If you used a promotional code or discount on your order:

• You will be refunded the amount you actually paid (after the discount)
• If you return only part of a multi-item order, the discount will be proportionally allocated
• If a promotion required a minimum purchase and your return brings the order below that minimum, you may be charged the difference
• Promotional codes cannot be reused after a return

9.5 Sales Tax Refunds

Sales tax will be refunded for all returned items. The refund will include the full amount of sales tax paid on the returned merchandise.

9.6 Refund Confirmation

You will receive email confirmation when your refund is processed. This email will include:

• Amount refunded
• Payment method credited
• Expected timeline for the funds to appear in your account
• Breakdown of the refund amount

10. Partial Refunds

10.1 When Partial Refunds May Be Offered

In certain circumstances, we may offer a partial refund instead of a full refund. Partial refunds may be offered when:

• The item shows minor signs of use but is still returnable
• Original packaging is damaged or missing (when required)
• Non-essential accessories are missing
• Tags are removed but the item is otherwise in new condition
• The item has minor cosmetic damage that does not affect functionality

10.2 Partial Refund Amounts

The amount of a partial refund depends on the condition of the returned item and may range from 50% to 90% of the purchase price. Factors that affect the partial refund amount include:

• Extent of use or wear
• Completeness of the return
• Condition of packaging
• Resale value of the item

10.3 Your Options for Partial Refunds

If a partial refund is offered, you have the following options:

• Accept the Partial Refund: We will process the partial refund to your original payment method
• Have the Item Returned to You: We will return the item to you at your expense, and no refund will be issued
• Donate the Item: We will donate the item on your behalf, and no refund will be issued

You will have 5 business days to respond to a partial refund offer. If we do not hear from you within this timeframe, we will proceed with the partial refund.

10.4 Communication of Partial Refunds

If we determine that a partial refund is appropriate, we will contact you by email with:

• Explanation of why a partial refund is being offered
• The specific partial refund amount
• Photos of the item showing the issues identified during inspection (if applicable)
• Your options and how to respond

11. Damaged or Defective Items

11.1 Reporting Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately and within 7 days of delivery. To report a damaged or defective item:

• Email us at info@bvbcompany.com with "Damaged Item" or "Defective Item" in the subject line
• Include your order number
• Provide a detailed description of the damage or defect
• Attach clear photos showing the damage or defect
• Include photos of the packaging if it was damaged in shipping

11.2 Resolution for Damaged or Defective Items

For confirmed damaged or defective items, we offer the following resolutions:

Option 1: Replacement

• We will send you a replacement item at no charge
• Expedited shipping available upon request
• Original item may need to be returned (we provide prepaid label)

Option 2: Full Refund

• Full refund of the purchase price
• Refund of original shipping charges
• No return shipping cost to you (we provide prepaid label)

Option 3: Partial Refund (Keep the Item)

• Available for minor defects that don't affect functionality
• You keep the item and receive a partial refund
• Refund amount depends on the severity of the defect

11.3 Manufacturing Defects

Items with manufacturing defects discovered within 30 days of purchase are covered under this policy. Manufacturing defects include:

• Structural flaws or weaknesses
• Faulty materials or workmanship
• Items that do not function as intended
• Significant variations from product specifications

11.4 Shipping Damage

Items damaged during shipping are handled as follows:

• Report damage immediately upon receipt
• Retain all packaging materials for inspection
• Provide photos of both the item and packaging
• We will file a claim with the shipping carrier
• You will receive a replacement or refund while the claim is processed

11.5 Manufacturer's Warranty

Some products may come with a manufacturer's warranty that extends beyond our 30-day return policy. If applicable:

• Warranty information will be included with your product
• Defects covered under manufacturer's warranty should be directed to the manufacturer
• We will assist you in facilitating warranty claims when possible
• Warranty coverage is in addition to your rights under our return policy

12. Wrong Item Received

12.1 If You Receive the Wrong Item

If you receive an item that is different from what you ordered, please contact us immediately. This is considered our error, and we will make it right at no cost to you.

12.2 Verification Process

To process a wrong item claim, we will need:

• Your order number
• Description of the item you ordered
• Description of the item you received
• Photos of the item received (including any labels or tags)
• Photos of the shipping label on the package

12.3 Resolution Options

If we confirm you received the wrong item, we will:

• Send you the correct item via expedited shipping at no charge
• Provide a prepaid return label for the incorrect item
• Offer a full refund if you prefer not to wait for the correct item
• Allow you to keep the incorrect item if it has minimal value and is not usable by us

12.4 Priority Processing

Wrong item claims receive priority processing. We aim to:

• Respond to your claim within 24 hours
• Ship the correct item within 1-2 business days
• Provide prepaid return labels immediately

13. Exchanges

13.1 Exchange Policy

We are happy to process exchanges for different sizes, colors, or styles of the same product, or for completely different products of equal or greater value.

13.2 How to Request an Exchange

To request an exchange:

• Contact our customer service team with your exchange request
• Specify the item you want to exchange and what you'd like to receive
• We will verify availability of the requested item
• Follow the return process for your original item

13.3 Exchange Processing

Exchanges are processed as follows:

Same Price Exchange:

• No additional payment required
• New item ships once we receive your return
• Standard shipping at no charge

Higher Price Exchange:

• You pay the difference in price
• Price difference charged before new item ships
• Shipping charges may apply

Lower Price Exchange:

• We refund the price difference
• Refund processed with your original return
• New item ships once we receive your return

13.4 Exchange Shipping

For exchanges:

• You are responsible for return shipping of the original item (unless defective or our error)
• We provide standard shipping for the exchange item at no charge
• Expedited shipping available for an additional fee

13.5 Exchange Eligibility

Exchanges are subject to the same eligibility criteria as returns:

• Must be within 30 days of delivery
• Item must be in new, unused condition
• All tags and packaging must be intact
• Desired exchange item must be in stock

13.6 Out of Stock Exchanges

If your desired exchange item is out of stock:

• We can place you on a waitlist and ship when restocked
• You can choose a different item
• We can process a refund instead

14. Restocking Fees

14.1 When Restocking Fees Apply

Currently, BVB Company LLC does not charge restocking fees for standard returns that meet all eligibility requirements. However, we reserve the right to implement restocking fees in the future for:

• Large or bulky items
• Special order items
• Items requiring special handling
• Returns that do not meet condition requirements

14.2 Restocking Fee Notification

If we implement restocking fees in the future:

• Fees will be clearly disclosed on product pages
• You will be notified of any fees before completing your return
• Fee amounts will be reasonable and based on actual costs
• Fees will not apply to defective items or our errors

14.3 Current Policy

As of the effective date of this policy, no restocking fees are charged for any returns. This policy may be updated with 30 days' notice.

15. Late or Missing Refunds

15.1 If You Haven't Received Your Refund

If it has been more than 15 business days since we notified you that your refund was processed and you have not received your refund, please take the following steps:

Step 1: Check Your Account

• Log in to your bank account or credit card account online
• Look for pending credits that may not yet be posted
• Check your recent transaction history for credits from BVB Company LLC
• Verify you're checking the same account/card used for the original purchase

Step 2: Contact Your Financial Institution

• Contact your credit card company or bank
• Inform them that you are expecting a refund
• Provide the refund date we gave you
• Ask if there is a processing delay

Step 3: Contact Us

If you have completed steps 1 and 2 and still have not received your refund, please contact us at:

• Email: info@bvbcompany.com
• Phone: (505) 555-0100
• Include your order number and refund confirmation email

15.2 Refund Verification

When you contact us about a missing refund, we will:

• Verify that your return was received and approved
• Confirm that the refund was processed on our end
• Provide you with the refund transaction details
• Work with our payment processor to track the refund
• Issue a new refund if the original was not properly processed

15.3 Common Reasons for Delays

Refunds may be delayed for the following reasons:

• Bank processing times (5-10 business days is normal)
• Credit card billing cycle timing
• Payment processor delays
• Incorrect account information
• Expired or closed credit card account

15.4 Resolution Timeline

We will work to resolve missing refund issues within 5-7 business days of your contact. If we cannot locate your refund, we will issue a new refund or provide alternative resolution options.

16. Sale and Clearance Items

16.1 Sale Item Returns

Items purchased on sale or with promotional discounts are returnable under the same conditions as regular-priced items, unless specifically marked as "Final Sale."

16.2 Final Sale Items

Items marked as "Final Sale," "Clearance," or "As-Is" are not eligible for return or exchange except in cases of:

• Defective products
• Damaged products
• Items that do not match their description
• Wrong item shipped

16.3 Identification of Final Sale Items

Final Sale items are clearly marked:

• On the product page with "Final Sale" badge
• In the shopping cart before checkout
• On the order confirmation email
• On the packing slip

16.4 Refund Amount for Sale Items

If a sale item is eligible for return:

• You will receive a refund for the amount you paid (the sale price)
• You will not receive a refund for the original retail price
• Promotional discounts applied at purchase will be reflected in the refund

17. Gift Returns

17.1 Returning a Gift

If you received an item as a gift and would like to return it, we can help. Gift returns are subject to the same eligibility requirements as regular returns.

17.2 Gift Return Process

To return a gift:

• Contact our customer service team
• Provide the gift receipt or packing slip (if available)
• If no gift receipt is available, provide the recipient's name and approximate purchase date
• We will verify the purchase and provide return authorization

17.3 Gift Refund Options

For gift returns, refunds are issued as:

• Store Credit: Issued to you for the purchase price of the item
• Exchange: You may exchange the gift for another item
• Original Purchaser Refund: With permission, we can refund the original purchaser

Note: Gift returns cannot be refunded to the gift recipient's payment method. Store credit or exchanges are the standard options.

17.4 Gift Return Timeline

Gift returns follow the same 30-day timeline, calculated from the delivery date to the gift recipient. Extended holiday return periods also apply to gifts.

18. International Returns

18.1 Current International Policy

At this time, BVB Company LLC only ships within the United States and does not accept international orders. Therefore, international returns are not applicable.

18.2 Future International Shipping

If we expand to international shipping in the future, this policy will be updated to include:

• International return procedures
• Return shipping costs for international orders
• Customs and duty information
• Refund processing for international returns

19. Contact for Returns

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

Response Time

We strive to respond to all return inquiries within 24 hours during business days. During peak seasons or holidays, response times may be slightly longer, but we will always respond within 48 hours.

Related Policies

For more information, please review:

• Terms of Service
• Privacy Policy
• Shipping Policy
• Frequently Asked Questions