Frequently Asked Questions

Ordering from BVB Company is simple and secure:

1. Browse our Shop and add items to your cart
2. Click the cart icon in the header to review your selections
3. Click "Request Purchase" to proceed to our contact form
4. Fill in your information and shipping details
5. Submit your purchase request
6. We'll contact you within 1 business day to confirm availability and arrange payment

This process ensures we can verify product availability and provide personalized service for your order.

Yes, you can modify or cancel your order before we process payment. Since we contact you within 1 business day of receiving your request, you have time to make changes. Simply reply to our confirmation email or contact us directly to let us know you'd like to modify your order. Once payment has been processed, modifications may be more limited, so please reach out as soon as possible.

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Bank transfers
• PayPal
• Apple Pay and Google Pay

All transactions are securely processed and encrypted to protect your information. When we contact you to confirm your order, we'll discuss payment options based on your preference.

Yes, we take security very seriously. All payment transactions are processed through encrypted, secure channels using industry-standard SSL/TLS technology. We never store full credit card information on our servers and comply with all PCI DSS (Payment Card Industry Data Security Standard) requirements. Your personal and financial information is kept confidential and only used to process your order.

Shipping times depend on your location and the shipping method selected:

• Standard Shipping: 5-7 business days (continental US)
• Expedited Shipping: 2-3 business days (continental US)
• Express Shipping: 1 business day (select areas)

Orders are typically processed within 1-2 business days after payment is confirmed. Shipping times are estimates and may vary during peak seasons or due to circumstances beyond our control. You'll receive tracking information once your order ships.

Shipping costs vary based on:

• Order total and weight
• Destination (domestic or international)
• Shipping method selected

We'll provide you with exact shipping costs when we contact you to confirm your order. For orders over $100, we may offer reduced or free shipping. Please contact us for a shipping quote if you're unsure.

Yes, we do offer international shipping to select countries. International shipping typically takes 10-21 business days depending on the destination. International orders may be subject to customs duties, taxes, and import fees that are the responsibility of the recipient. Please contact us for international shipping rates and to confirm delivery to your country.

Once your order ships, we'll send you an email with a tracking number and a link to track your shipment in real-time. You can use this tracking number to check the status of your delivery on the carrier's website. We typically ship via USPS, UPS, or FedEx. If you don't receive tracking information, please contact us and we'll provide it for you.

We offer a hassle-free 30-day return policy on all products. Items must be:

• Returned within 30 days of purchase
• Unused and in original condition
• In original packaging with all accessories

Some items may be non-returnable (such as personalized or custom items). Returns are subject to inspection, and items showing signs of use may not be eligible for a full refund. See our Shipping & Returns page for more details on how to initiate a return.

To initiate a return:

1. Contact us at your earliest convenience within 30 days of purchase
2. Provide your order number and reason for the return
3. We'll provide you with return shipping instructions
4. Pack the item securely in its original packaging
5. Ship it back to us using the provided return label or instructions
6. Once received and inspected, we'll process your refund

Please contact us via the Contact page or email for return authorization and instructions.

Refund processing times are as follows:

• Once we receive your return: 2-3 business days to inspect
• After approval: Refunds are issued within 5-7 business days
• Your bank or payment processor: Additional 2-5 business days to post the credit

Total refund processing typically takes 10-15 business days from when we receive your return. You'll receive an email notification confirming when we've processed your refund.

We package all items carefully to prevent damage during shipping. If your item arrives damaged:

1. Document the damage with photos
2. Contact us immediately with your order number and photos
3. Do not discard the packaging material
4. We'll arrange either a replacement or refund at no cost to you

Damaged item claims should be reported within 7 days of delivery. We'll work quickly to resolve the issue.

Care instructions vary by product type. Each item includes specific care guidelines. Generally:

• Ceramic & Glass: Hand wash recommended, avoid extreme temperature changes
• Wood: Dust regularly, avoid direct sunlight, use furniture polish as needed
• Textiles: Follow care tag instructions, spot clean or machine wash as indicated
• Metal: Wipe clean with soft cloth, avoid harsh chemicals

Always refer to the product-specific care instructions that come with your purchase. If you need care advice for a specific item, feel free to contact us.

Yes, we guarantee the authenticity of all products we offer. We source directly from manufacturers and authorized distributors only. We do not sell counterfeit or imitation products. Every item is inspected before shipping to ensure it meets authenticity and quality standards. If you have concerns about the authenticity of any product, please contact us immediately.

BVB Company carefully curates its collection with these principles:

• Quality: Every product is inspected for craftsmanship and durability
• Design: We select pieces that blend timeless style with modern functionality
• Value: Our items are selected to provide lasting value to your home
• Sustainability: We prioritize products made with sustainable materials
• Service: We stand behind every product with our customer-first approach

Product availability is shown on each product page in our Shop. If an item shows "In Stock," we have it available. If an item is temporarily out of stock, you can request to be notified when it's back in stock. Contact us to confirm availability for items you're interested in purchasing, especially if you're ordering multiple pieces or need items by a specific date.

We currently offer gift message cards with all orders. When you contact us to complete your purchase, you can request to include a personalized gift message. We're also happy to arrange special packaging for gifts—just mention your needs when you place your order. For custom gift wrapping or special presentations, please contact us directly to discuss options.

Yes, we offer bulk and wholesale pricing for qualified buyers. If you're interested in ordering multiple units for resale, business use, or large events, please contact us directly. We can discuss volume discounts, customization options, and flexible payment terms. Email or call us with details about your needs and we'll provide a custom quote.

BVB Company LLC business hours:

• Monday - Friday: 9:00 AM - 5:00 PM MST
• Saturday - Sunday: Closed

We're also closed on major US holidays. You can submit inquiries anytime through our website, and we'll respond within 1 business day during business hours.

You can reach our customer support team in several ways:

• Contact Form: Visit our Contact Page and submit your inquiry
• Address: BVB Company LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110
• Response Time: We respond to all inquiries within 1 business day

For the fastest response, please use the contact form on our website or email with your order number if you're inquiring about an existing order.

We're here to help! If you can't find the answer you're looking for:

• Visit our Contact Page and send us a message
• Check our Shipping & Returns page for detailed policy information
• Call or visit us at our Albuquerque location during business hours

Our knowledgeable team will be happy to assist you with any questions about our products or services.